Shipping policy
Shipping Policy
Where Do We Ship?
We currently ship to addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, or Puerto Rico.
Orders destined for the United States are processed and shipped locally from our fulfillment center located in the state of Illinois.
Orders must be shipped to a physical address. We currently do not ship to P.O. Boxes.
Shipping Options & Rates
We currently offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $8.00 |
| Express Shipping | 1–3 business days | $19.99 |
Standard Shipping is FREE on orders of $300 or more.
All available shipping options and applicable charges will be clearly displayed at checkout before you complete your purchase.
Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
Standard Shipping — $8.00
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Shipping rate: $8.00
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Estimated delivery time: 3–5 business days
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FREE Standard Shipping: on orders of $300 or more
Express Shipping — $19.99
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Shipping rate: $19.99
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Estimated delivery time: 1–3 business days
Please note that delivery times are estimates and are not guaranteed.
Occasional delays may occur due to weather conditions, carrier operations, holidays, peak shopping periods, or other circumstances beyond our control.
Customs & Import Fees
Orders shipped from our fulfillment center in Illinois to addresses within the United States are considered domestic shipments.
U.S. customers are therefore not required to complete customs procedures or pay import duties to receive their orders within the United States.
Order Tracking
Once your order has shipped, you will automatically receive a shipping confirmation email with your tracking number.
Please allow up to 48 hours for tracking information to become active or update in the carrier's system.
Shipping Address
Your order will be shipped to the address provided at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to assist you, but we cannot guarantee that an address can be changed once your order has entered processing.
Once an order has shipped, we generally cannot change the delivery address or request that the carrier reroute the package.
Please carefully review your shipping information before completing your purchase.
Multiple Shipments
If you order multiple items, they may occasionally be shipped in separate packages depending on product availability and our fulfillment process.
In such cases, you may receive multiple tracking numbers, and your items may arrive at different times.
You will not be charged additional shipping fees when multiple packages are shipped as part of the same order.
Lost, Delayed, or Delivered Packages
If your package is delayed, appears to be lost, or is marked as delivered but you cannot locate it, please contact us at:
Please include your order number and tracking information so that we can investigate the situation.
When necessary, we will work with the carrier to investigate the issue and determine the appropriate solution.
Damaged Packages
If your package arrives visibly damaged, we recommend taking photos of the package and its contents before disposing of the packaging.
Please contact our customer service team at support@sharpeni.com within 14 days of delivery, providing your order number and photos of the package and affected item.
Our team will review your request and provide you with the appropriate next steps.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing your order at:
We will make reasonable efforts to accommodate your cancellation request before your order is processed or shipped.
However, we cannot guarantee that an order can be canceled once processing has begun or the order has been shipped.
If your order has already shipped, you will need to wait for delivery and request a return in accordance with our Return & Exchange Policy.
Customer Service
If you have any questions regarding your order or delivery, our customer service team is here to help.
Email: support@sharpeni.com
When contacting us, please include your order number so that we can assist you as efficiently as possible.
We are committed to providing a simple, transparent, and reliable shopping experience.