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A MOROCCAN LUXURY FASHION BRAND
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Refund policy

Return & Exchange Policy

At Sharpeni, we want you to be completely satisfied with your order. Each piece is carefully prepared to offer you an experience that reflects the elegance, craftsmanship, and heritage of Moroccan fashion.

If you experience any issue with your order, our customer service team is here to assist you.

RETURNS & EXCHANGES

Return Period

You have 14 days from the date of delivery to contact us and request a return or exchange.

To be eligible for a return or exchange, the item must:

  • Be unworn and unused;

  • Be clean and in its original condition;

  • Have its original tags attached, when applicable;

  • Be free from makeup, perfume, odors, stains, or any other damage;

  • Be returned with its original packaging whenever possible.

Items that have been worn, washed, altered, used, or damaged after delivery will not be eligible for return.

INCORRECT, DAMAGED OR DEFECTIVE ITEMS

If you receive an incorrect, damaged, or defective item, please contact us within 14 days of delivery.

To help us process your request as quickly as possible, please provide:

  1. Your order number;

  2. Clear photos of the item received;

  3. Photos of the packaging if it was also damaged;

  4. A brief description of the issue.

After reviewing your request, we will determine the appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances.

If your package shows visible signs of damage upon delivery, we recommend taking photos of the package and its contents before disposing of the packaging.

U.S. RETURNS

We accept return requests for eligible orders delivered within the United States within 14 days of delivery.

To request a return, please contact our customer service team first.

Do not send an item to our fulfillment center or any other address without receiving return authorization and instructions from us.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, selected the wrong size or color, or the item no longer meets your expectations, return shipping costs are the responsibility of the customer.

If the item received is incorrect, defective, damaged upon delivery, or the wrong size or color due to an error on our part, Sharpeni will provide an appropriate solution and may cover the applicable return shipping costs.

Please contact us before returning any item so that we can review your situation and provide the appropriate instructions.

EXCHANGES

If you would like to exchange your item for a different size, color, or eligible product, please contact our customer service team within 14 days of delivery.

Exchanges are subject to product availability and must meet the eligibility conditions outlined in this policy.

If the requested replacement is unavailable, we may offer another available option or a refund, where applicable.

Any price difference between exchanged products may need to be paid or refunded, depending on the replacement selected.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.

Original shipping charges are generally non-refundable when a return is due to:

  • A change of mind;

  • An incorrect size or color selected by the customer;

  • A personal preference;

  • Any other reason not caused by an error on the part of Sharpeni.

If the return results from an incorrect, defective, or damaged item caused by us or our fulfillment process, we will review the applicable shipping costs as part of the resolution.

NON-RETURNABLE ITEMS

For hygiene, safety, and customer protection reasons, certain items may not be eligible for return.

These include:

  • Items that have been worn, washed, or used;

  • Items with removed or missing original tags, where applicable;

  • Items showing signs of perfume, makeup, stains, odors, or other damage;

  • Items that have been altered or modified after delivery;

  • Items that are not in their original condition;

  • Return requests submitted after the 14-day return period.

Any additional exclusions applicable to a particular product will be clearly indicated on the relevant product page when necessary.

ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your cancellation request before the order is processed or shipped.

However, we cannot guarantee cancellation once processing has begun.

Once an order has been shipped, it can no longer be canceled. You will need to wait for delivery and request a return in accordance with this Return & Exchange Policy.

REFUSED OR UNCLAIMED PACKAGES

If an order is refused by the customer or remains unclaimed from the carrier and is subsequently returned to us, any additional shipping or handling costs charged to Sharpeni by the carrier may be deducted from the applicable refund, where permitted.

Once the package has been returned, we will review the situation and contact you regarding the appropriate next steps.

ORDERS SHIPPED WITHIN THE UNITED STATES

Orders destined for customers within the United States are processed and shipped from our fulfillment center located in Illinois, United States.

Orders shipped from our Illinois fulfillment center to U.S. addresses are considered domestic shipments. Customers are therefore not required to complete customs procedures or pay import duties to receive their orders within the United States.

Any customs formalities associated with transporting our inventory to our U.S. fulfillment center are handled by Sharpeni before products are shipped to customers.

For returns, please do not send your item directly to our fulfillment center or any other address without prior authorization.

Once your return request has been approved, our customer service team will provide you with the appropriate return instructions and return address.

HOW TO REQUEST A RETURN OR EXCHANGE

To start a return or exchange request, please contact our customer service team at:

support@sharpeni.com

Please provide:

  • Your order number;

  • The name of the item concerned;

  • The reason for your return or exchange;

  • The size or color requested in the case of an exchange;

  • Photos of the item when necessary.

Important: Please wait for our confirmation and return instructions before shipping your item.

Sending an item without prior authorization may delay the processing of your return.

CUSTOMER SERVICE

If you have any questions regarding a return, exchange, refund, or your order, please contact us at:

Email: support@sharpeni.com

When contacting us, please include your order number so that we can assist you as efficiently as possible.

OUR COMMITMENT

At Sharpeni, we are committed to providing a shopping experience that is simple, transparent, and reliable.

If you experience any issue with your order, please contact us before returning the item. Our customer service team will review your situation and provide you with the appropriate instructions and solution.

This Return & Exchange Policy applies to orders placed through the Sharpeni website and may be updated from time to time to reflect our procedures and applicable requirements.